Frequently Asked Questions
If you can't find the answer to your question below, or need further details on a performer or event, please email us or call (415) 398-6449.
What if I want to order a subscription?
To order a subscription, you can order fixed Series subscriptions or a Make-Your-Own Series online or by calling (415) 677-0325.
What is a subscriber?
A subscriber has purchased a fixed series such as Guitar or Piano, or has purchased a Make-Your-Own Subscription of 3 or more performances. Subscriber benefits include priority seating, ticket exchange privileges, ticket transactions free of service charges, free gift concerts, and personalized service.
How do I get to the theater?
Directions to theaters are available on our Venues pages.
How long are the performances?
While performance times vary, most events last for about two hours, including a twenty minute intermission. Dance performances may be shorter. Family Matinees are approximately one hour long without an intermission.
What should I wear?
You should wear whatever you are comfortable wearing. People wear everything from business attire to casual clothing to our performances.
Do I have to wear a mask during performances?
Masks and vaccination against COVID-19 are strongly recommended to attend all events but not required under current city of San Francisco guidelines. This policy will be adjusted if city and/or state requirements change.
How may I purchase tickets if I don't wish to order online?
- By Phone: (415) 677-0325
- By Fax: (415) 398-6439
- By Mail: San Francisco Performances, 500 Sutter Street, Suite 710 San Francisco, CA 94102
- In Person (single tickets only): City Box Office 180 Redwood Alley, Suite 100 San Francisco, CA 94102 (9:30–5:00, Monday–Saturday)
What if I've purchased tickets and find I can't attend a performance?
TICKET DONATION: If you are unable to attend a performance, you can donate your tickets back to San Francisco Performances for a tax-deduction by calling (415) 677-0325 at least 24 hours prior to the performance (48 hours for weekend performances). An acknowledgement of your donation will be sent to you in the mail within 14 days.
TICKET EXCHANGE: Subscribers can exchange their tickets for free. Single ticket purchasers pay a $10 fee to exchange tickets. Exchanges must be made at least 24 hours prior to the performance (48 hours for weekend performances). To exchange your tickets, call (415) 677-0325 or email us at email@example.com and let us know which performance you would like to exchange into. If there is a difference in price between your original ticket and your new ticket, you will be charged for the difference.
San Francisco Performances
500 Sutter Street
San Francisco, CA 94102