Frequently Asked Questions
If you can't find the answer to your question below, or need further details on a performer or event, please email us or call (415) 398-6449.
What if I want to order a subscription?
To order a subscription, you can order fixed Series subscriptions or a Make-Your-Own Series online or by calling (415) 677-0325.
What is a subscriber?
A subscriber has purchased a fixed series such as Guitar or Piano, or has purchased a Make-Your-Own Subscription of 4 or more performances. Subscriber benefits include priority seating, ticket exchange privileges, ticket transactions free of service charges, free gift concerts, and personalized service.
How do I get to the theater?
Directions to theaters are available on our Venues pages.
How long are the performances?
While performance times vary, most events last for about two hours, including a twenty minute intermission. Dance performances may be shorter. Family Matinees are approximately one hour long without an intermission.
What should I wear?
You should wear whatever you are comfortable wearing. People wear everything from business attire to casual clothing to our performances.
How may I purchase tickets if I don't wish to order online?
- By Phone: (415) 677-0325
- By Fax: (415) 398-6439
- By Mail: San Francisco Performances, 500 Sutter Street, Suite 710 San Francisco, CA 94102
- In Person (single tickets only): City Box Office 180 Redwood Alley, Suite 100 San Francisco, CA 94102 (9:30–5:00, Monday–Saturday)
What if I've purchased tickets and find I can't attend a performance?
TICKET DONATION: If you are unable to attend a performance, you can donate your tickets back to San Francisco Performances for a tax-deduction by calling (415) 677-0325 or by submitting your donation online. An acknowledgement of your donation will be sent to you in the mail within 14 days.
TICKET EXCHANGE: Subscribers can exchange their tickets for free. Single ticket purchasers pay a $10 fee to exchange tickets. Exchanges must be made at least 24 hours prior to the performance (48 hours for weekend performances). To exchange your tickets, call (415) 677-0325 or mail them to the address below with a note indicating which performance you would like to exchange into. If there is a difference in price between your original ticket and your new ticket, please include a check or credit card number in your note so that we may charge the difference. You may also rip your tickets in two, make a copy of the torn tickets, and then fax them to (415) 398-6439 with a note indicating which performance you would like to exchange into.
San Francisco Performances
500 Sutter Street
San Francisco, CA 94102