Frequently Asked Questions

If you can't find the answer to your question below, or need further details on a performer or event, please email us or call (415) 398-6449.

What if I want to order a subscription?

To order a subscription, you can order fixed Series subscriptions online or by calling (415) 398-6449. Make-Your-Own Series can only be ordered by calling (415) 398-6449.

What is a subscriber?

A subscriber has purchased a fixed series such as Guitar or Piano, or has purchased a Make-Your-Own Subscription of 5 or more performances. Subscriber benefits include priority seating, ticket exchange privileges, ticket transactions free of service charges, free gift concerts, and personalized service from the Subscriber Services Department.

How do I get to the theater?

Directions to theaters are available on our Venues pages.

How long are the performances?

While performance times vary, most events last for about two hours, including a twenty minute intermission. Dance performances may be shorter. Family Matinees and Salons at the Rex are approximately one hour long without an intermission.

What should I wear?

You should wear whatever you are comfortable wearing. People wear everything from business attire to casual clothing to our performances.

How may I purchase tickets if I don't wish to order online?

  • By Phone: (415) 392-2545
  • By Fax: (415) 398-6439
  • By Mail: San Francisco Performances, 500 Sutter Street, Suite 710 San Francisco, CA 94102
  • In Person (single tickets only): City Box Office 180 Redwood Alley, Suite 100 San Francisco, CA 94102 (9:30–5:00, Monday–Saturday)

What if I've purchased tickets and find I can't attend a performance?

TICKET DONATION: If you are unable to attend a performance, you can donate your tickets back to San Francisco Performances for a tax-deduction by calling (415) 398-6449 or submitting your donation online. An acknowledgement of your donation will be sent to you in the mail within 14 days.

TICKET EXCHANGE: Subscribers can exchange their tickets for free. Single ticket purchasers pay a $10 fee to exchange tickets. Exchanges must be made at least 24 hours prior to the performance (48 hours for weekend performances). To exchange your tickets, mail them to the address below with a note indicating which performance you would like to exchange into. If there is a difference in price between your original ticket and your new ticket, please include a check or credit card number in your note so that we may charge the difference. You may also rip your tickets in two, make a copy of the torn tickets, and then fax them to (415) 398-6439 with a note indicating which performance you would like to exchange into.

San Francisco Performances
500 Sutter Street
Suite 710
San Francisco, CA 94102