Frequently Asked Questions

If you can't find the answer to your question below, or need further details on a performer or event, please email us or call 415.398.6449.

What if I want to order a subscription?
To order a subscription, please call 415.398.6449.

What is a subscriber?
A subscriber has purchased a fixed series such as Guitar or Piano, or has purchased a Make Your Own Subscription of 6 or more performances. Subscriber benefits include priority seating, ticket exchange privileges, ticket transactions free of service charges, free gift concerts, and personalized service from the Subscriber Services Department.

How do I get to the theater?
Maps/directions are available on our venue pages:

How long are the performances?
While performance times vary, most events last for about two hours, including a twenty minute intermission. Dance performances may be shorter. Family Matinees and Salons at the Rex are approximately one hour long without an intermission.

What should I wear?
You should wear whatever you are comfortable wearing. People wear everything from business attire to casual clothing to our performances.

How may I purchase tickets if I don't wish to order online?
Call 415.392.2545
Fax 415.398.6439
Mail: San Francisco Performances, 500 Sutter Street, Suite 710 San Francisco, CA 94102
In person (single tickets only): City Box Office 180 Redwood Alley, Suite 100 San Francisco, CA 94102 (9:30–5:00, Monday–Saturday)

What if I've purchased tickets and find I can't attend a performance?

TICKET DONATION: If you are unable to attend a performance, you can donate your tickets back to San Francisco Performances for a tax-deduction by calling 415.398.6449 or submitting your donation online. An acknowledgement of your donation will be sent to you in the mail within 14 days.

TICKET EXCHANGE: Subscribers can exchange their tickets for free. Single ticket purchasers pay a $10 fee to exchange tickets. Exchanges must be made at least 24 hours prior to the performance (48 hours for weekend performances). To exchange your tickets, mail them to:

San Francisco Performances
500 Sutter St. Ste. 710
San Francisco, CA 94102

with a note indicating which performance you would like to exchange into. If there is a difference in price between your original ticket and your new ticket, please include a check or credit card number in your note so that we may charge the difference. You may also rip your tickets in two, make a copy of the torn tickets, and then fax them to 415.398.6439 with a note indicating which performance you would like to exchange into.