Covid-19 Frequently Asked Questions

If you can't find the answer to your question below, please email us or call (415) 398-6449.

I’m a subscriber. Do I get to keep my usual seats?

Some concerts may require social distance seating. If that’s the case, you’ll be seated as close as we can get you to your usual seats. Don’t worry, though. You’ll still keep those seats you’ve always had whenever regular seating is allowed.

Where can I get the latest information on the season?

The most up-to-date information on the season will always be available here.

The best way to get updates is through email. If we don’t have your email, let us know at or call us at (415) 677-0325.

If you are on our list, be sure to make an adjustment in your account so our emails don’t end up in your junk folder.

Will any events in the season be available online?

No. However, for our online offerings check out Front Row for concerts from our archive, lectures by Robert Greenberg, and newly recorded performances.

Can I get a refund if I’m not feeling well or if I’m uncomfortable attending a performance?

Absolutely. Contact our ticket office at or call (415) 677-0325.

How will I know if an event is cancelled?

In the event of a cancellation, patrons are emailed and called. Make sure that we’ve got the right email address and phone number to reach you, should we need to. Contact our ticket office at or call (415) 677-0325.

I had tickets to a cancelled or postponed concert. What are my options?

For any event that is cancelled or postponed, you can get a refund, credit for a future concert, or convert the value of your ticket to a donation.

For postponed concerts, you may also hold on to your tickets. We will announce the rescheduled date as soon as we can.

I had tickets for a concert that has been postponed. Will I get my same seats for the rescheduled event?

It’s very likely that we’ll have guidelines for social distance seating for many events. If that’s the case, you’ll receive a new seating assignment by mail or email.

Either way, we’ll keep you updated on what to expect.